Chat, text, and phone
Same answers, wherever they ask
Customers reach you in different ways. AnswerKit meets them there and keeps it all together.
01
Chat on your website
Paste one line of code. The chat picks up your logo and colours, streams its answer, and links to the page it used. Visitors can rate an answer, and ask for a person at any time.
Chat
Yes, we have a free parking lot behind the building.
Source: Visit us02
Answers by text message
Customers text your business number and get the same answers. It honors STOP and START, stays quiet at night, and never texts a customer first on its own. Your team can text a customer from their page, and the whole thread is kept in one place. We explain how to register your number for business texting.
Text message
- Customer
- Are you open Sunday?
- Reply
- Not on Sundays. Tuesday to Saturday, 9am to 6pm.
03
Picks up the phone
Callers hear first that they are talking to an assistant and that the call is recorded. It answers from your facts and pages, takes a callback with a good time to ring, can read out open appointment times from Square, and rings your team when it cannot finish. It books nothing.
Callback taken
Dana would like a call about a birthday party, tomorrow morning.
Goes to SamOne record
One customer, one history
A customer who chats on Monday and calls on Friday is the same person in your inbox. Notes, children on file, family links, and Square bookings sit beside the conversation.
On the phone, replies cannot wait for approval, so the assistant stays careful: it answers only from what you have approved and offers a callback for everything else.
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