Features
Everything it does, in plain words
AnswerKit answers your customers from what you have already written, and gives your team one place to pick up what needs a person.
Answers you can trust
It answers from your own words and shows its work.
Answers from your website
It reads your pages and links to the one it used. When your site does not cover a question, it says so.
Facts only you know
Add things like trial class days. They win over your website, and if your site ever disagrees you are asked which is right.
Questions it could not answer
Collected and counted, even when people word them differently. Add the answer and the list gets shorter.
Stays up to date
Your site is read again every night, and only changed pages are redone.
Chat, texts, and phone
One bot, three ways in, one record per customer.
Chat on your site
One line of code, your logo and colours, and it works with most site builders.
Text messages
Customers text your business number. STOP and START are honored, and quiet hours are respected.
Phone calls
Callers are told it is an assistant first. It answers, takes a callback, and can ring your team.
Open appointment times
Connect Square and it reads out real open times in chat, text, and calls. It quotes and never books: your team confirms.
Your team's inbox
Everyone knows who has what.
Assign and share
Give a conversation to a colleague or yourself. They get an email, or a short text with no customer details.
Working hours
A callback goes to the person who handles that topic, to a backup or a colleague who is working when they are off.
Roles
Owner, manager, and staff, so people can do their job without changing your settings.
Snooze and wait
Park a conversation until tomorrow, or until the customer replies. It comes back by itself.
Macros
One click to tag, assign, resolve, and move to the next conversation.
Undo send
Six seconds to take back a reply before it goes out.
Customers
Everyone who has chatted, texted, or called, with notes, children on file, family links, and Square bookings.
Merge and split
Join two conversations from the same customer, or split one that wandered off topic.
You stay in charge
It starts careful and earns more freedom only when you say so.
Approve first
Every reply can wait for your OK. Move a channel to automatic when the numbers show it gets things right.
Topics that always go to you
Money, complaints, special requests, and anything you name are passed to a person.
Keep and delete
Choose how long conversations are kept, and delete a conversation or a customer for good.
Open source
Run it yourself on your own Cloudflare account, or have it hosted.
Get early access
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