For your team
A calm inbox for a small team
The bot handles the routine. Your team sees only what needs a person, with the right person already named.
01
Today shows what needs you
Replies to approve, callbacks to make, questions it could not answer, and facts to settle. Below, who has what, so nothing sits with nobody.
Today
- Replies
- 3 to approve
- Callbacks
- 2 to make
- Maria
- 1 waiting for a reply
02
The right person, even on days off
Each topic has someone who handles it and a backup. Everyone sets their own working hours and a phone for text alerts. Managers can set anyone's, and owners control the rest. Alerts say only that something is waiting, never what the customer said.
Roles
- Staff
- Work conversations, set own hours
- Manager
- Also set everyone's hours
- Owner
- Everything
03
Work through the queue fast
Run a macro to tag, assign, resolve, or snooze in one click and jump to the next conversation. Snooze with plain words like "friday 2pm", or wait on a customer and have it return when they reply. Take back a reply within six seconds. A text after a resolved conversation can reopen it.
Macro
Party enquiry: mark Event, give to Maria, snooze until tomorrow 9am.
One click, then the next conversation04
Trust it a step at a time
Every reply can wait for a person at first. A page shows how many went out as written, how many were edited, and how many were rejected, channel by channel, and suggests when it is safe to let a channel go on its own.
Website chat, last 30 days
- As written
- 91%
- Edited
- 7%
- Rejected
- 2%
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